forum (noun) a place or an occasion for talking about a problem or matter   nexus (noun) an important connection between the parts of a system or a group of things

moves online correspondence beyond simple email.  It offers a secure environment where client communication can be managed to provide a level of control that standard email systems cannot match.   includes: A suite of communication software, providing the ability to correspond via email, Internet Relay Chat (IRC) or shared message boards. With the addition of call and document logging software, provides your organisation with the ability to track all your communications with your clients, whichever form it takes. An access control system - using password based, user profiles - that ensures users only get to see and do what you want them to. A client communication management system that: While keeping all related correspondence together, keeps each case completely separate. Helps ensure that client emails don't go unanswered and that any lack of response back from a client is also highlighted. Provides for the supervision of cases and the easy handing over from one case worker to another, where this is required. Management information processes that can provide any data concerning the use of the system, including: Case volumes (by type, by date, by case worker, etc) Case worker performance (response times, case load, type of case, etc) Web site access (for information only, for further information, for conversion into live cases, etc) Staff forums - enabling the efficient sharing of information amongst staff, both for professional and team related reasons. Other functionality in the suite includes: A fully searchable Document Library A Staff Profiling facility, including telephone and email information The ability to generate Department Hierarchy charts